Effective Date: 25/07/2025
Last Updated: 25/07/2025
A venture of Xarva Media
At eveXtrue, your satisfaction is our priority. We believe in transparent and fair practices when it comes to cancellations and refunds. This policy explains how and when refunds are processed on our platform.
Refunds are applicable only for:
Cancelled bookings (within the permitted cancellation window)
Service failure due to provider unavailability or technical issues
Incorrect or damaged product deliveries (in case of marketplace or event supply orders)
Once approved, your refund will be processed within 5–7 working days to the original payment method.
Refund times may vary depending on:
Your bank or payment gateway
Type of service or product booked
Provider-specific policies
72+ hours before service date: ✅ Full refund (minus platform fee if applicable)
24–72 hours before service date: 🔁 50% refund
Less than 24 hours: ❌ No refund (as provider cost is already incurred)
Refund allowed only if:
Product was not shipped
Item delivered is damaged or incorrect (with valid proof)
Return shipping must be arranged by customer in some cases
Refund terms are based on third-party hotel, cab, and travel providers
Details will be shown during booking
Personalized gift items once printed
Groceries or perishable supplies once dispatched
Last-minute cancellations (<24 hrs)
No-show cases or incorrect user info
Services marked as "non-refundable" at the time of booking
Log in to your eveXtrue account
Go to “My Bookings” → Select the service
Click on “Cancel & Request Refund”
Or contact our support team directly
📞 +91 9980504443
✉️ support@evextrue.com
📍 Support Hours: Mon–Sat, 10 AM to 7 PM
Refunds are always subject to verification and approval
Platform convenience fee may be non-refundable
eveXtrue reserves the right to modify this policy at any time
We’re here to help.
If something goes wrong with your booking, we’ll do our best to make it right — or refund you fairly.
